Next Day Delivery
We are now offering next working day delivery at EAW UK on selected in items,
Next day delivery cut off times: Monday-Thursday 2pm. For orders placed on Friday before 2pm the next delivery day is Monday.
We aim to ship and deliver all our orders as quickly as possible but will always contact the customer to arrange the specific delivery date. It usually takes 1-3 working days for in stock items to get to you. For items with no lead time stated please contact us: orders@eawuk.com
For smaller appliances, we use DPD to deliver for us, who have a great reputation. DPD will contact our customer with a 1-hour delivery window; a mobile number or email address are highly encouraged to be added to the consignment so that the customer can be kept updated.
For our undercounter refrigeration, dryers and our heavier items such as washing machines and fridge freezers we use Courier Logistics (BJS), this can be a 1 or 2 man delivery depending on the weight. Courier Logistics will keep you up to date throughout shipping and ask you to confirm a delivery date that suits!
For items that do not have state a delivery date but are in stock online, these are iitems that are in stock at suppliers, we often get 2 deliveries a week per supplier/manufacturer. We will be in touch with a date.
Delivery charges
Deliveries within selected postcodes are FREE of charge, however if these orders are for a side by side or range cooker there will be a deliver charge as we will need to take an extra man or use a courier due to the weight, likewise for multiple stairs or any limitations.
Areas free of charge are: BD, DE, DN, HD, HX, LE, LS, NG, S1-S9, WF,
Deliveries made outside of these areas but within England, Wales and Lower Scotland a delivery fee will occur.
Cancellations made may incur a charge – please see cancellations in our terms and conditions.
For Higher Scotland, Ireland, Channel Islands and the Highlands we may need to ask the courier for an additional delivery quotation. Please do not hesitate to contact us today regarding this information on 01709 371144 or email us at orders@eawuk.com. Unfortunately, in some cases due to courier restrictions we may not be able to deliver your items and therefore will need to cancel your order.
You can re arrange a delivery or change the delivery address by contacting us.
Delivering your item
The products we deliver are often big and heavy items to lift, so there will be certain occasions when they may be unable to get it into your property. Lots of steps, narrow corridors, radiators and restricted parking are all things that may hinder our ability to deliver; it is your responsibility to ensure access to your property. In situations where we cannot gain access, we may be able to offer delivery to the nearest point possible i.e. your garage, so you can make arrangements to get the product in.
In the unlikely event that we can’t deliver your item on the specific day due to bad weather, driving restrictions or missed delivery, you will be contacted by either EAW UK or by the carrier company.
It would be beneficial to EAW UK and to you as a customer to leave any additional comments when placing your order about any aspects of the delivery that may hinder or help its success.